✦The challenge
Where the time and money were leaking
Each clinic missed 30–40 calls a day during busy hours, and no-shows sat at 12%. Reminders were sent by hand, when someone had time, and new-patient enquiries from the website landed in a shared inbox that was checked twice a day.
✦What we built
- 1
Deployed an AI voice agent on each clinic line as overflow and after-hours, trained on services, insurance rules, and emergency triage.
- 2
Rebuilt online booking to sync with the practice management system, with intake and consent forms completed before the visit.
- 3
Automated a 48-hour and 2-hour reminder sequence with one-tap rescheduling and waitlist backfill for cancelled slots.