✦The challenge
Where the time and money were leaking
Two dispatchers spent most of the day answering status calls and emails while RFQs waited hours for a price. The TMS had all the data — customers just couldn't get to it.
✦What we built
- 1
Automated milestone notifications (collected, in transit, out for delivery, delivered) by SMS and email from TMS events.
- 2
Deployed a phone and WhatsApp agent that looks up shipments, gives ETAs, and reschedules deliveries — escalating exceptions to dispatch.
- 3
Built RFQ parsing with instant pricing from lane rules, with follow-up on unaccepted quotes and POD-triggered invoicing.