01
Automated Websites & Funnels
A delivery site with tracking and self-service
- Tracking & rescheduling pages
- Business account sign-up
- Instant delivery quotes
- Driver recruitment funnel
AI automation for last-mile delivery services
Fewer failed deliveries, fewer ‘where is it?’ calls, and happier recipients.
Recipient notifications and rescheduling, driver communication, failed-delivery recovery, claims automation, and route performance reporting — built for last-mile operators.
−35%
Failed deliveries
−70%
Status calls
+0.5★
Recipient rating
Typical results across last-mile delivery services we've automated. Your numbers come from your audit.
✦Sound familiar?
What's quietly costing your company every week
12% failed01
Recipients don't know when
Vague windows lead to failed deliveries and redelivery cost.
Constant02
‘Where is my parcel?’
Recipients call the depot, the sender, and the driver.
Dispatch load03
Drivers on the phone
Address and access issues handled by calling dispatch.
Slow04
Claims and disputes
Damage and non-delivery claims handled by email and photos.
✦The fix
One connected system that runs the repetitive work for you
Not another tool your team has to check. The website, the phones, the messages, the reminders, and the follow-up all work together — built for last-mile delivery services, monitored by us, owned by you.
1
Recipient notifications and self-serve rescheduling
Live ETAs, one-tap rescheduling, safe-place and access instructions.
2
AI status and rescheduling agent
Recipient calls and messages answered from the tracking system instantly.
3
Driver and failed-delivery workflows
Access issues resolved via automated recipient contact; redelivery booked automatically.
4
Claims automation and route reporting
Claims intake with proof, and route performance by driver and area.
✦Everything we automate
Everything we automate for a company like yours
Six connected systems, each built with the specifics for last-mile delivery services.
02
Lead Capture & Instant Follow-up
Business delivery enquiries quoted and onboarded instantly
- Volume & service qualification
- Instant quotes
- Account onboarding
- Follow-up sequences
03
AI Voice & Chat Agents
Recipient and driver calls answered 24/7
- Parcel status & ETA
- Rescheduling & safe-place
- Driver access support
- Escalation to dispatch
04
Workflow & Back-office Automation
Notifications, redelivery, and claims on autopilot
- ETA notifications & live tracking
- Failed-delivery recovery
- Claims intake with proof
- Driver onboarding & compliance
05
AI Customer Support Automation
Recipient and sender queries resolved in seconds
- Delivery status
- Rescheduling
- Damage & loss claims
- Sender account queries
06
Data, Reporting & AI Assistants
First-attempt rate, cost per stop, and ratings live
- First-attempt delivery rate
- Cost per stop by route
- Driver performance
- Ask-the-data assistant
✦Compare your options
Hire, outsource, or automate?
What actually changes for a company when enquiries, calls, and follow-up are automated.
| Doing it manually | Answering service / agency | CODEVGROW automation | |
|---|---|---|---|
| Speed of first reply | Hours, or next day | Message taken, callback later | ✓Under 60 seconds, 24/7 |
| After-hours & weekends | Voicemail | Message only | ✓Answers, books, escalates |
| Books the appointment / job | When staff are free | No | ✓Yes — live availability |
| Reminders & no-show recovery | Manual, inconsistent | No | ✓Automated, with waitlist fill |
| Follows up until booked | Rarely | No | ✓Multi-touch, stops on reply |
| Knows your services & pricing | Yes | Script only | ✓Trained on your business |
| Logs everything to your system | Sometimes | Email summary | ✓Every call, chat, and booking |
| Reporting | Spreadsheets | Call counts | ✓Live dashboard + AI assistant |
| Monthly cost | Salary + turnover | Per-minute fees | ✓Fixed, lower than one hire |
✦How it works
Live in weeks, not quarters
- 1
Free audit
45 minutes mapping how enquiries, calls, admin, and follow-up flow through your company today.
- 2
Ranked plan & fixed price
What to automate first, expected hours and revenue, and a fixed price — within 48 hours.
- 3
Build & soft launch
We connect your systems and go live on one channel first, with human fallback, in 2–4 weeks.
- 4
Run & improve
24/7 monitoring, weekly transcript reviews, and the next automation added each month.
Free discovery call
See exactly what we'd automate in your company — in 45 minutes
You leave with a ranked automation plan and a fixed price, whether you work with us or not. No pitch deck.
✦What owners say
Heard from last-mile delivery services we work with
★★★★★
“Failed deliveries dropped by a third once recipients could reschedule from a text.”
★★★★★
“Status calls are down 70% and our reviews went up.”
★★★★★
“Every system was built, connected, and monitored by one team. No hand-offs, no ‘talk to the vendor’.”
Will customers know they're talking to an AI?
The assistant introduces itself as your company's virtual assistant and hands over to a person the moment someone asks — or when a question needs judgement. Satisfaction stays high because answers are fast and accurate.
Is our data safe?
Yes. Data stays in your systems, conversations are encrypted, and we configure retention and access rules for your regulatory requirements. Decisions that need a person always stay with your team.
Does it work with the software we already use?
We integrate with the major CRM, booking, ERP, and industry platforms via native integrations or API — and with your phone system, WhatsApp, and website. We'll confirm your exact stack in the audit.
How long until it's live?
Most last-mile delivery services are live in 2–4 weeks, starting with one channel (usually phone overflow or web enquiries) and expanding from there.
What does it cost?
A fixed setup fee plus a monthly plan based on volume — typically less than one part-time hire, with the expected ROI shown against your current numbers in the audit.
Free automation audit for last-mile delivery services · 45 min · ranked plan · fixed price
Free automation audit for last-mile delivery services
Book free audit →